Requesting an appointment

To request a GP appointment, regardless of urgency, please contact us online and submit a ‘medical request’ via Accurx. We will endeavour to respond to all requests on the same day.

• Contact us online Submit a medical request

For all other appointments such as for nurses, clinical pharmacists or for long-term condition reviews please call the surgery on 0208 3449710.

Appointments changes – total triage

As of 28/08/2024, we have changed our appointment to a total triage system. Receptionists will not be able to directly book a GP appointment for you but hey can help you with completing the short form to request an appointment. It is very important that you ensure that you contact number is up to date on your medical record (if you change your address or phone number you must let us know).

Appointment reminders

We use an automated text messaging system to send out reminders for booked appointments and health promotion messages (including reminders to book appointments for medical checks). You can also text back to cancel if you no longer need your appointment. Text cancellations are handled by a computer system, please just send the word “Cancel” to the number quoted and do not send any other message to this number. You can also cancel online if you’ve signed up for online bookings.

Please make sure you tell us if you change your mobile phone number so we can continue to send these messages. If you do not wish to receive reminders, please tell the reception staff and they will amend your record to switch the feature off.

Home visits

Home visits are only for house bound or seriously ill patients who are unable to come to the surgery. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Please phone on the same day before 10am if you feel you require a home visit. A doctor will phone to assess your condition before making a visit.

Out of hours service

Out of hours services for the surgery are provided by Barndoc. They can be contacted for help or advice between 6:30pm and 8am weekdays and all day at weekends and on bank or public holidays. They be contacted through the NHS 111 service.