Our Commitment to You:

• You will be greeted politely and treated with respect and courtesy by all members of the health team.
• You will be offered an appointment with a doctor within 48 hours.
• You will be offered a same day emergency appointment if you need to see a doctor urgently.
• You have the right to see your health records, subject to limitation in the law. These are kept confidential at all times.
• All information disclosed to you remains confidential.
• Suggestions, comments and complaints will be dealt with promptly.

Your Responsibility to Us:

• Please treat our staff with courtesy.
• Please inform us if you wish to cancel or postpone an appointment. You can cancel an appointment by completing our Cancel an Appointment form.
• Please remember one appointment is for one patient.
• Please respect our premises and other patients using our services.
• You are largely responsible for your own health and it is up to you to take the advice and actions recommended to you.
• Please advise us of any change of name, address or telephone number by completing our Change Personal Details form.
• Please help us to help you
• We need your help if we are to continue to improve our services to you. We would welcome any comments or views about your experiences through our Feedback and Complaints triage.