Patient feedback is important to us to help improve our services and all, whether positive or negative, is studied carefully for learning points. We aim to give a friendly and professional service to all our patients.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 02083 449 710
However, if you have any concerns about any aspect of our service or would like to tell us what we can improve, you can speak to whoever you feel most comfortable with, your GP, our practice managers or our reception staff. All will be happy to help.
Making a complaint
If you wish to put your complaint in writing please send your complaint to:
Dr M K Abedi
340 High Street
Enfield
EN3 4DE
Email
enfccg.eastenfieldmedical@nhs.net
Our complaints leaflet and policy is available from reception.
Alternatively, you can contact:
NHS England
PO Box 16738
Redditch
B97 9PT
Their telephone number is 0300 311 22 33 (Monday to Friday, 8am to 6pm, excluding English bank holidays) or email, england.contactus@nhs.net.
If you are dissatisfied with the outcome, the Ombudsman is independent of Government and the NHS. You can contact on their helpline on 0345 015 4033, email them at phso.enquiries@ombudsman.org.uk, or correspond via post to Millbank Tower, Millbank, London, SW1P 4QP.
Further information about the Ombudsman is available at www.ombudsman.org.uk.
If you need any help from an independent body you may wish to contact London independent health complaints advocacy service:
Phone
0203 553 5960
POHWER may write letters for you and assist you present your case, if you wish. Their service free of charge.